Terms built for private cyber response.

1. About these Terms

These Terms govern use of the website, educational content, consultation forms, client access features, and other online services operated by CyberGuys LLC, referred to as “CyberGuys,” “we,” “us,” or “our.”

CyberGuys provides private cyber response support involving online blackmail, sextortion, exposure threats, impersonation, digital harassment, reputation concerns, evidence organization, reporting support, and digital monitoring. Website information is general information and is not a substitute for advice tailored to a specific matter.

2. Lawful and responsible website use

You may use the website only for lawful purposes. You must not:

• Attempt to disrupt, scan, overload, compromise, or gain unauthorized access to the website or connected systems.
• Submit false, fraudulent, threatening, abusive, or misleading information.
• Upload malware, illegal material, explicit images, passwords, full payment card data, government identification numbers, or information you are not authorized to provide.
• Use CyberGuys content or services to harass, retaliate, impersonate, deceive, stalk, or harm another person.
• Ask CyberGuys to hack an account, access a system without authorization, destroy or alter evidence, make a false report, or impersonate a person or public official.

3. Consultation requests and client services

A consultation request is an invitation for CyberGuys to review whether a matter fits our services. It does not require CyberGuys to accept the matter, respond within a particular time, or begin work.

A client relationship begins only after CyberGuys accepts the engagement and any required agreement, identity verification, authorization, intake, and payment steps are completed. The signed agreement, invoice, subscription terms, or written scope controls if it conflicts with these website Terms.

CyberGuys may decline, limit, suspend, or stop work where a request is unlawful, unsafe, deceptive, abusive, outside our capabilities, presents an unmanaged conflict, lacks necessary authorization, or violates an agreement or policy.

4. CyberGuys Investigator and client access

CyberGuys Investigator is our custom WordPress based client and case platform, hosted through WP Engine. It serves as the central system for client records, case activity, evidence references, reports, monitoring coverage, communications, and status updates associated with an accepted engagement.

If you receive access to the platform, dashboard, evidence area, case status page, or secure message feature, access is personal to the authorized user. You are responsible for protecting login credentials, using secure devices, and notifying CyberGuys promptly if you suspect unauthorized access.

Platform content may include case updates, reported information, investigative observations, status labels, evidence references, monitoring results, and third party responses. Some information may remain preliminary, incomplete, time sensitive, or subject to later verification. You may not scrape, probe, reverse engineer, redistribute, or use platform information outside the authorized purpose of the engagement.

5. Information, evidence, and authorization

You are responsible for providing information that is accurate to the best of your knowledge and that you are authorized to share. Do not alter original evidence or misrepresent who created, received, or controls it.

CyberGuys may organize information for response planning, reporting, monitoring, or documentation. Unless a written agreement expressly states otherwise, CyberGuys does not act as a forensic laboratory, evidence custodian for litigation, law firm, or law enforcement agency.

6. Fees, payments, subscriptions, and cancellations

Applicable fees and payment timing are stated in the invoice, checkout, subscription, payment plan, or service agreement. CyberGuys uses Stripe to process payments. Stripe operates under its own terms and privacy practices. Complete payment card details are submitted to and processed by Stripe rather than stored in CyberGuys Investigator.

Recurring monitoring or subscription services continue for the period described in the applicable agreement until canceled under those terms. Work already completed, committed costs, and earned fees may remain payable after cancellation. Refund eligibility, if any, is governed by the applicable written agreement and payment terms.

7. No guaranteed result

CyberGuys provides professional investigative and response support, but cannot control offenders, platforms, search engines, hosting providers, carriers, financial institutions, law enforcement, courts, or other third parties.

We do not guarantee silence from another person, prevention of exposure, account recovery, removal of content, suspension of an account, recovery of money, arrest, prosecution, legal action, detection of every issue, or any other specific outcome. Reporting and monitoring can improve documentation and readiness without ensuring a particular decision.

8. No legal, emergency, mental health, or financial advice

CyberGuys is not a law firm, emergency service, mental health provider, or financial adviser. Website use and contact with CyberGuys do not create an attorney client relationship. If immediate physical danger exists, contact 911 or the appropriate local emergency service. In the United States, call or text 988 for an emotional crisis.

Matters involving minors, exploitation, credible violence, self harm, or immediate safety concerns may require a parent or guardian, emergency service, law enforcement, child protection resource, attorney, or another qualified professional.

9. Third party services and links

The website may link to platforms, reporting portals, government resources, payment processors, hosting services, or other third parties. CyberGuys does not control their availability, security, policies, content, decisions, or response times. A link does not constitute an endorsement unless expressly stated.

10. Intellectual property

CyberGuys owns or lawfully uses the website text, branding, layouts, service descriptions, original graphics, dashboard demonstrations, and other materials. You may use public content for personal, noncommercial information. Commercial copying, republication, automated extraction, modification, or distribution requires written permission.

11. Website availability, liability, and indemnification

The website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, CyberGuys disclaims implied warranties and is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from website use, inability to access the website, reliance on general information, third party conduct, or an online threat.

You agree to be responsible for claims, losses, or costs arising from your unlawful misuse of the website, false or unauthorized submissions, violation of these Terms, or infringement of another person’s rights. Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

12. Changes, governing law, and severability

We may update the website or these Terms. The posted “Last updated” date identifies the current version. Continued use after an update means the revised Terms apply from their effective date.

These Terms are governed by Ohio law, without regard to conflict of law principles, unless a separate written agreement states otherwise. If one provision is unenforceable, the remaining provisions continue to apply.