Sensitive situations deserve careful information handling.

1. Scope of this Policy

This Policy applies when you visit cyberguys.org, submit a consultation request, communicate with CyberGuys, become a client, use the CyberGuys Investigator portal, receive monitoring or response services, or otherwise provide information to CyberGuys LLC.

Separate notices, agreements, or provider policies may apply to a particular payment, portal, communications tool, or service. Those terms supplement this Policy for that activity.

2. Information we collect

3. WP Engine hosting and the CyberGuys Investigator platform

The CyberGuys website and custom client platform are built on WordPress and hosted through WP Engine. The CyberGuys Investigator platform is the central system of record for client and case data, including intake information, case status, evidence references, reports, monitoring coverage, activity updates, and client communications placed in the platform.

Some supporting providers necessarily create limited records while delivering a service. For example, communications providers process calls, texts, or email. Stripe processes payments and retains the payment records required for that service. Where relevant, CyberGuys may place non-sensitive service information, such as an invoice or payment status, into the client’s central record in CyberGuys Investigator.

4. How we use information

We may use information to:

• Review and respond to consultation requests.
• Determine whether a request fits our services and identify urgent safety concerns.
• Communicate about intake, appointments, agreements, invoices, payments, case activity, and monitoring.
• Provide cyber response, evidence organization, reporting support, investigative review, account protection guidance, and digital monitoring.
• Operate the CyberGuys Investigator portal and maintain case records.
• Authenticate users, protect accounts, prevent spam and fraud, and investigate misuse.
• Improve website performance, forms, services, communications, and advertising.
• Comply with applicable law, accounting, recordkeeping, contractual, insurance, and security obligations.
• Protect CyberGuys, clients, or others from fraud, abuse, unlawful activity, or serious harm.

5. Sensitive case information

We try to limit public intake to information needed for initial review. If CyberGuys accepts a matter, more detailed information may be collected under a service agreement and through a designated form, secure message process, evidence workflow, or client portal.

Evidence may contain information about other people. Submit only what is reasonably relevant and what you are authorized to provide. Do not unnecessarily redistribute intimate or explicit content. CyberGuys may decline to receive, retain, or process material that is illegal, unsafe, excessive, or outside the agreed scope.

6. When information may be shared

CyberGuys does not sell personal information. We may disclose limited information when reasonably necessary to:

• WP Engine and configured website or form providers for hosting, security, maintenance, and form operation.
• Stripe for payment processing and related transaction functions.
• Email, telephone, scheduling, authentication, analytics, advertising, or other vendors supporting CyberGuys operations.
• Contractors and professional advisers who need information to perform authorized work and are subject to appropriate obligations.
• Platforms, carriers, hosting providers, payment services, financial institutions, reporting services, counsel, or law enforcement when authorized by the client, reasonably necessary for an agreed response, required by law, or needed to protect rights, safety, or evidence.
• A successor or adviser involved in a financing, merger, acquisition, restructuring, or transfer, subject to appropriate confidentiality and legal protections.

We seek to limit disclosure to information reasonably necessary for the purpose. A third party’s own policy governs its independent handling after disclosure.

7. CyberGuys Investigator platform

CyberGuys Investigator is the custom WordPress based client and case management platform where CyberGuys houses and organizes client data. It may contain contact and intake details, agreements and authorizations, case status, evidence and source references, investigative notes, reports, law enforcement or platform reporting status, monitoring sources, third party responses, activity updates, and client communications.

The platform is hosted in the WP Engine environment. Access is restricted to authorized clients and CyberGuys personnel or service providers whose work requires access. Activity may be logged for security, troubleshooting, accountability, and service operation.

Users must protect login credentials, use trusted devices, and promptly report suspected unauthorized access. Portal access may be limited or suspended to protect information, address misuse, comply with an obligation, or end an engagement.

8. Cookies, analytics, and advertising

CyberGuys may use necessary cookies, analytics, conversion measurement, advertising tags, and similar technologies. These may collect page visits, referring sources, device and browser details, campaign parameters, and actions such as a form submission or call selection.

You can limit cookies through browser settings and available consent controls. Some website features or measurement functions may not work as intended when cookies are blocked. CyberGuys does not use advertising tools as a reason to place explicit case evidence or detailed case narratives into advertising audiences.

9. Security

CyberGuys uses reasonable administrative, technical, and organizational safeguards appropriate to the information and service. Measures may include access controls, authentication, provider security features, limited permissions, backups, logging, and controlled evidence processes.

No WordPress site, hosting provider, form, email account, telephone service, portal, device, or internet transmission can be guaranteed completely secure. Users should avoid sending unnecessary sensitive information and should notify CyberGuys promptly about suspected compromise.

10. Data retention

We retain information for as long as reasonably needed for inquiry review, service delivery, monitoring, documentation, reporting, security, dispute handling, accounting, legal compliance, insurance, and legitimate business operations.

Retention periods differ by category and matter. Information may be deleted, deidentified, archived, or securely disposed of when it is no longer reasonably needed, subject to legal holds, agreements, recordkeeping needs, backups, and security requirements.

11. Your choices and privacy requests

You may contact CyberGuys to ask us to review, correct, update, or delete personal information you provided. You may also ask to stop nonessential marketing communications. We may need to verify identity and may retain information where required or reasonably necessary for security, contracts, case documentation, legal compliance, disputes, or other legitimate purposes.

Depending on where you live, applicable law may provide additional privacy rights. CyberGuys will evaluate a verified request under the law that applies to it.

12. Minors

The website is not directed to children. CyberGuys does not accept paid minor sextortion cases and does not knowingly seek personal information from a minor through public intake without appropriate parent or guardian involvement. A matter involving a child should use the appropriate family, child safety, reporting, image removal, emergency, or law enforcement resources.

13. External links and Policy changes

External resources have their own privacy and security practices. CyberGuys is not responsible for an independent third party’s website or conduct.

We may revise this Policy as services, providers, technology, or legal requirements change. The date at the top identifies the current version.